NOT filter / exception filter | Workforce Management

NOT filter / exception filter

Ryan Pisuena

I should be able to filter on agents who are not in a certain queue, team, have a certain skill, etc

Monica Rangel

Merged in a post:

'Not' Filter

Yacht club Alpaca

Is there any chance of a not filter? So we can currently filter for something, but I'd love the ability to filter for everything but something.

December 19, 2024

Previous Squid

+1 and also to filter to agents who do NOT have a specific event type