Net Staffing Report for BPO Manager
M
Monica Rangel
At times, vendors upload commitments that are too high or low compared to the requirements that we uploaded in the BPO manager. We would like a net staffing report that would list out all of the at risk queue/BPO combinations. So if we upload a requirement for a vendor and they are not meeting that by a certain threshold (that we can configure) it will flag it. Then we can share that report with the vendors. Want to be able to have any major discrepancies flagged so that the the Vendor Management team can dive into those weeks and see how they modify schedules.