Native requirements splitting by site for BPO/multi-vendor staffing
D
Drab Amphibian
Problem: Customers running BPO/multi-vendor staffing models need to split a single queue's staffing requirements across sites, vendors, and timeframes — natively and reliably, without manual workarounds.
Need/ask:
- A supported, native way to split and track staffing requirements by site within a queue — not just at the aggregate queue level
- Ability to bulk-split requirements across sites/vendors/timeframes in one action, rather than configuring each split manually
- Intraday visibility into "required vs. scheduled" broken out by site, throughout the day
A
Adeel
Staffing Timeline use case: For customers using multiple BPO vendors, BPO Planning allocations need to be visible by site in the Staffing Timeline. Each site should be able to compare its Scheduled Headcount against its own site-specific requirement, rather than only seeing the aggregate queue requirement.
Please include site-level required allocation in both the Staffing Timeline table and graphical view, with intraday visibility into Required vs. Scheduled by site. Ideally, these allocations should also support bulk configuration across sites, vendors, and timeframes.