Native requirements splitting by site for BPO/multi-vendor staffing
D
Drab Amphibian
Problem: Customers running BPO/multi-vendor staffing models need to split a single queue's staffing requirements across sites, vendors, and timeframes — natively and reliably, without manual workarounds.
Need/ask:
- A supported, native way to split and track staffing requirements by site within a queue — not just at the aggregate queue level
- Ability to bulk-split requirements across sites/vendors/timeframes in one action, rather than configuring each split manually
- Intraday visibility into "required vs. scheduled" broken out by site, throughout the day