Multiple Agents Filtering in Staffing Timeline
complete
Y
Yacht club Alpaca
Would be a great feature in the “add multiple agents” option, if one could type the associates schedule to filter and select.
for example entering “sun” would allow to schedule all sunday associates without having to go down the list and select associates one by one, or selecting all and then having to go through the schedule to delete some events."
"for example in the search box, you could type “John” the search world return every agent named “John” and you could “select all” to add the same event for all of the “johns”.
The same functionality would be helpful if that search box recognized schedules, you can see by my name in the screenshot it says (Sun-Thurs), so if I could type “sun” to sort and select everyone that is on the “Sun-Thurs” schedule, that would be a great benefit.
M
Monica Rangel
marked this post as
complete
The Staffing Timeline now supports searching and selecting multiple agents. Previously, this search input only supported single agent lookups. Now, you can view specific subsets of agents rather than being limited to filtering by channel, site, etc.
Please reach out to Support if you have any questions or feedback!
M
Megan Yang
marked this post as
in progress
G
Granite Leopard
Similar to this, we should also be able to select multiple agents by name without any filters. As in I want to schedule a meeting with 10 agents from 4 different queues, 3 different sites and 10 different teams, I should be able to list the names of these agents and see all their schedules side by side.