Multi-select & Exclude filters on Realtime Agent Analysis dashboard | Workforce Management

Multi-select & Exclude filters on Realtime Agent Analysis dashboard

complete

Inkwell Peafowl

Adding in the ability to select multiple values in a given filter, and also exclude certain values.

March 15, 2024

Monica Rangel

marked this post as

complete

Filters are now multi-select on the Agent Analysis dashboard, as well as many other pages in Assembled! Reach out to Support or your customer success manager for more details.

Tangelo Landfowl

With the lack of a overall dashboard, this would be amazing. As well as being able to set time limiters, meaning, if I only want to see alarms greater than x minutes. If my calls are 9 mins, then I would only want to see calls greater than 10.