Multi-select & Exclude filters on Realtime Agent Analysis dashboard | Workforce Management

Multi-select & Exclude filters on Realtime Agent Analysis dashboard

Distinguished Donkey

Adding in the ability to select multiple values in a given filter, and also exclude certain values.

March 15, 2024

Tangelo Landfowl

With the lack of a overall dashboard, this would be amazing. As well as being able to set time limiters, meaning, if I only want to see alarms greater than x minutes. If my calls are 9 mins, then I would only want to see calls greater than 10.