More complex filtering logic for Exclusions in Queue Mapping
complete
E
Evident Crab
A Customer would like to be able to include filtering logic that will exclude tickets that meet two conditions. The second condition would be an exclusion, which is also logic not currently available.
For Example:
Ticket_tag IS EXACTLY "maybe" AND ticket_tag IS NOT "reopened"
In this case, all tickets are being tagged "maybe" if they are responded to by an automation and get an additional tag of "reopened" if it gets responded to. We only want to exclude tickets that do get the "maybe" tag, but do not get an "reopened" tag.
M
Monica Rangel
complete
We now support AND rules in our Queues & Exclusions page! Read more about how to use this here: https://support.assembled.com/hc/en-us/articles/23654944772621-Queue-Exclusion-AND-Rules
Lexi De Veaux
I would love to have the ability to add "is not" rather than only containing conditions. I.e. "is not exactly", "does not contain" etc
E
Expected Locust
We would like to have this feature asap