Managers/Team Leads submit time off requests on behalf of agents | Workforce Management

Managers/Team Leads submit time off requests on behalf of agents

Eager Cricket

Ability for Managers/Team Leads to submit time off requests on behalf of an agent. Use case: WFM team owns approval of these requests. Allows WFM team to approve and track requests

March 30, 2023

Zinc white Roadrunner

Adding this ability for admins would be crucial, as well.

Or, allowing for any Time Off Event that is visible on the Staffing timeline to appear on the Time Off Calendar and count towards the allotted time off for that day would fix the same issue.