When we use the Teams filter on the staffing timeline, we expect it to show total staffing needs and actual scheduled coverage for that full team - based on all the queues assigned to that team. Instead, Team filter only adjusts the scheduled staffing and visible agents, not related volume or required staffing. This results in incomplete and confusing views.

For example where filtering by one team in the Staffing Timeline showed a need for 210 agents, despite the actual team size being 44. This mismatch occurred because the system aggregates queue and channel data rather than providing a true team-level view.

We’d really benefit from a more intuitive way to view aggregate staffing by team - this would speed up decision-making and reduce confusion across senior stakeholders.