Forecasted vs Actual: Make the Required Staffing based off of actuals, not the forecast
E
Elated Wildebeest
When you look at the Forecast vs Actual report, it still shows the original required staffing and not the required staffing for how the day ended up being. This would be great to have changed so we can have a report for how off the staffing was and to see how many extra bodies we would need to adjust for.
R
Rolling Stingray
Up-voting. Good to have forecast-required and actual-required in many areas of Assembled, including the heatmap. Once available, best to have capability to drill down on the gap. Like a waterfall from forecast-required to actual-required with volume and handle time showing as +/- FTE impact in between.