Focus Time is Gladly's version of extended wrap-up work and agents often use it when they need time to wrap up a conversation or "focus" on a conversation. Currently, agents will use Focus time to prevent conversations from being routed to them in order to finish up a current ticket. That said, we'd like to track how long/how often Focus time is being used, and Assembled is not pulling in the agent state of "Focus" when agents go into Focus time in any channel. Our Gladly CSM mentioned Focus time would be pulled from the Events API.