Fix inconsistencies in Team Performance export via CSV versus Google Sheet
M
Monica Rangel
Merged in a post:
Report exporting to Google Sheets should support all available metrics, as one would expect when exporting to CSV.
M
Mango Coral
"Unique cases solved (per scheduled hour)" found under the Productivity Against Schedule header in the Team Performance report, does not appear when exporting to Google Sheets, in either the aggregate or agent-based format.
This should not be confused with "Unique cases solved" found under the Performance header.
When exporting to CSV, the missing metric is available, as expected.
M
Monica Rangel
Merged in a post:
Unify Team Performance Report Exports: CSV and Google Sheets
C
Connie
Right now, there are some differences between the CSV and Google Sheets exports of the Team Performance report—like different columns and formatting. It’d be great to standardize these so the data looks the same no matter which export option is used, making it easier for users to work with.