Expose queue-level staffing configuration through the MCP server, so it can be pulled in bulk rather than checked queue by queue in the UI. Specifically the assumptions set under queue settings: shrinkage and productivity.
W
Wild blue yonder Thrush
A single output showing the assumptions in place across every queue, so they can review them together rather than one at a time.
Why it matters
This is a large multi-BPO operation with a high queue count, so manual review across all queues is a real time cost. More generally, staffing assumptions are a common source of drift, and being able to audit them in bulk is useful to any team running a lot of queues.