"Exclude by" filter in Staffing Timeline
P
Previous Squid
This option should be on any page that can be filtered, but is especially critical for scheduling rules. For example, to assign a break rule to "All frontline agents", but then exclude team "specialty breaks".
G
Gold Gorilla
HUGE bonus if we can get this to work. I had to separate my queues in order to ensure I forecasted against the right queues.
P
Pink Unicorn
Definitely would love to see an exclude by filter option on top of include by filter. This would allow us to select agents in a shared team, and drill down by further attributes.