Edit schedules from the Real Time Analysis page
M
Monica Rangel
Merged in a post:
Edit schedules from the agent activty report
S
Safe Lizard
I just had another small request- is there any way we could enable editing on the agent activity report? I often go to the real time agent activity and I might notice something like they went on their break late or the schedule needs to be changed due to some last minute rearrangements and it would be really convenient if I could edit from that screen instead of going to staffing and losing my place.