Duration on the realtime dashboard should refer to duration in/out of adherence instead of the state in Zendesk | Workforce Management

Duration on the realtime dashboard should refer to duration in/out of adherence instead of the state in Zendesk

complete

Pure Goose

Seeing time out of adherence would be more useful than time in a specific state, because time in a state doesn't matter as much as time on/off task.

Created by Samantha Dehart

Luke Andrews

marked this post as

complete

We've just shipped a change that adds out-of-adherence duration to the realtime analysis page.