Duration of adherence/non adherence on agent analysis page | Workforce Management

Duration of adherence/non adherence on agent analysis page

complete

Ryan Pisuena

I should be able to see how long agents were in and/or out of adherence on the realtime analysis page. 
Ex: Ryan P has been in adherence for 4 hours across two different events
Cal has been out of adherence for the past 37 minutes
But in column format

May 25, 2023

Luke Andrews

marked this post as

complete

We've just shipped a change that adds out-of-adherence duration to the realtime analysis page.