Do not show forecast outside working hours | Workforce Management

Do not show forecast outside working hours

Glad Mink

Timeline, heatmap, staffing, etc. should not show forecast for hours outside the business's working hours.

March 29, 2022

Monica Rangel

We now support the ability to set required staffing to 0 outside of business hours. This will affect both the Staffing Timeline and 
the Staffing Heatmaps report.
Note: Business hours can only be configured at the account level. This also doesn't do any rollover of async demand outside of business hours.
Reach out to your customer success manager or Assembled Support in order to configure this for your account.

Thistle Cougar

Agreed. They should implement this on the "Configure Staffing Parameters" screen, as different LOBs could have different HOOP

Rich Krill

Same, no idea why it doesn't do this. What's the point in having business hours set up then???

Provincial Locust

Super important for us!