Allow agent-state data submitted through the API to be labeled by its source platform, rather than grouped under a single “API” label.

When agents work across multiple platforms, teams need to understand which platform each state comes from. For example, an agent may switch between a phone platform and a CRM throughout the day. A shared “API” label makes it difficult to distinguish that activity without checking the source systems separately.

Showing the source platform in real-time views and reporting would help teams monitor agent activity, understand time spent across platforms, and calculate productivity metrics using the relevant platform’s data.