Default to scheduled Template when a gcal event is removed.
H
Heather Orca
We are struggling with agents taking lunch or breaks late, moving meetings etc. and Assembled showing hundreds of small blocks of unscheduled time. It also affects agent metrics. If have a two way sync with Gcal is not possible it would be nice to have the option to default back to the Assmebled schedule when a Gcal event is moved or deleted.
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Fine Prawn
We're running into this same issue and it's about to become a much bigger problem for us. We're onboarding approximately 300 people in the near term, and during onboarding there's constant churn on Google Calendar events — trainings and meetings get added, then cancelled or shortened frequently.
Each time one of those GCAL events is removed or shortened, the break/lunch that it originally overwrote doesn't come back. Right now the only fix is for a manager or scheduler to manually go back into the staffing timeline, figure out what was there before, determine whether the agent already took that break/lunch at another time, and re-add it one agent at a time. At the volume we're about to be operating at, that's not sustainable — it would require significant manual effort across hundreds of agents, multiple times a day.
We'd really like to see Assembled default back to the previously scheduled template (breaks, lunches, etc.) when a synced GCAL event is cancelled, declined, or shortened, rather than leaving that time slot empty. This would save our team a substantial amount of manual cleanup and prevent agents from missing breaks/lunches due to a calendar change.
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Metropolitan Mole
We are having that issue where meetings or trainings from their Gcal are removed and it is left blank. Would also like for it to revert back to the event that was there "under" or before the meeting was added.