Customize time off request notification recipients | Workforce Management

Customize time off request notification recipients

Artificial Owl

Time off request notifications are sent to every member of our management team. It would be great if we could limit time off request notifications to the manager associated with the team that the agent belongs to.

May 31, 2022

Monica Rangel

We’ve improved the time-off request flow! Agents can now choose to notify users with approve/deny permissions and/or view-only access, offering greater flexibility for how companies use time-off notifications. View-only users are clearly labeled, and agents see a warning if they only select view-only users to notify.

Ryan Wang

Merged in a post:

Reduce confusion on time off notifications

Zaffre blue Hummingbird

There's confusion on why we receive time off notifications (i.e. "enable time off notifications" is checked in settings)

February 20, 2023

Metropolitan Mole

Similarly, We have one email that we would like all of the requests to go to instead of sending to multiple managers so would love to be able to fiketer where requests go

Shamrock Lion

Merged in a post:

Time off notification emails go to a user's manage, but not other team managersr

Glad Mink

I am a manager in a large support org. I do not want to see time off requests for members of all teams -- just my own.

June 9, 2022

Ultraviolet Wildebeest

Upvoting this request