We need our agents to basically only be able to see their own schedule, realtime monitoring, and agent scorecard. This is high priority for us.

Would really like for Admins to be able to select individual permissions for each role as needed within our unique environment. Rather than following standardized user roles

Request for Standard vs. Basic role:

With Standard, agents can see the Staffing Timeline, but we want them to only see their own schedule. If we set them to Basic, then they can't see adherence.

Ideal state would be: a role where agents can see only their own schedule, AND see their adherence reporting.

We need to be able to lock permissions by role so we can have team leads with access to view automation configuration without the ability to change anything, can view and edit schedules but not able to create new events to schedule with. We would need managers to have access to view all configurations, such as an admin, without the ability to modify any configuration settings but can still edit schedules and pull reports. We would need our WFM team be the only ones set to admin with the ability to modify all configurations and no restrictions. This is so we can control the configurations ourselves while allowing the view only mode for transparency into our build.

Specifically, Manager level (or anyone with scheduling permissions) should have permission to optimize schedules and edit access to Automations within Settings.

Also, Managers should have view-only access to the following sections within settings: Agent states, Queues and exclusions, Events, and Filters.