Customize metrics in Agent Scorecard, for Agent view specifically
under review
M
Monica Rangel
Merged in a post:
Select Metrics for Agent Scorecard
H
Heather Orca
We would like the ability to select metrics agents can see on their scorecards from any of the metrics available in assembled.
A
Amaranth Coral
Prospect requested to 'lock' agent scorecards with specific metrics to ensure uniformity across all agents
A
Applicable Camel
Agreed! Leadership may monitor up to a dozen different metrics but it is important to have agents focus on the few important ones.
Luke Andrews
under review