Custom Event Permissions per user: Allow some agents to edit their own schedules and others to do schedule change requests | Workforce Management

Custom Event Permissions per user: Allow some agents to edit their own schedules and others to do schedule change requests

complete

Dylan Powers

Currently, an account can either let their agents edit their own schedules, or have agents be able to submit schedule change requests. It would be nice to support an in-between state so that certain agents/groups of agents could edit their own schedules and while others would only be able to perform schedule change requests.

September 27, 2023

Monica Rangel

marked this post as

complete

You can now customize schedule change permissions directly in the UI via Roles & Permissions > Staffing > Schedules.

Reach out to Support or your customer success manager with any questions!

Monica Rangel

Merged in a post:

Customize Event Permissions per user

Effective Gorilla

I want the ability to grant individuals certain event permissions. Today, we can customize them by role, but I want to be able to do it on a user-by-user (individual) basis instead.

April 2, 2024