Hi team, I would like to respectfully raise a concern and suggestion regarding the workforce management system, and I also hope this feedback will be received in the spirit of improvement and not taken against me personally.

There are times when I toggle my status 1–2 minutes before the start of my shift, but the change still does not reflect even after a few minutes. By the time it finally updates, I can already appear late by a minute, even though I made the change on time. This creates an unfair situation for agents who are trying to be punctual and compliant.

This becomes even more challenging during high customer volume or queueing, especially when multiple chats come in at the same time. In that situation, it is difficult to immediately confirm whether the status update has reflected properly while also focusing on active customer conversations and monitoring Assemble.

I hope the team can review and improve the system’s responsiveness and status-sync timing so that agents are not negatively affected by delays that are outside of their control. A more reliable and real-time update process would help everyone manage their shift start more fairly and effectively.

Thank you for your time and consideration, and I sincerely hope this concern will be viewed as constructive feedback intended to support fairness and operational improvement for everyone.