Color coding Agent states
complete
M
Monica Rangel
complete
You can now customize background and text colors for agent states. Here’s how to try it out:
- Navigate to Company Settings > Agent States.
- Click the Edit icon next to any agent state in the table.
- Choose your preferred background and text colors in the dialog that appears, then save your changes.
Luke Andrews
Merged in a post:
Ability to change agent state names/colors
Z
Zachary Winans
Currently it isn't possible to change the names of agent states or colors associated with these states. It would be nice if we had full customizability over the agent states listed.