Color coding Agent states | Workforce Management

Color coding Agent states

Resulting Jay

Ability to color code Agent States like the "After Call Work" coming from connected platforms, i.e. Five9 in this case.

June 13, 2023

Luke Andrews

Merged in a post:

Ability to change agent state names/colors

Zachary Winans

Currently it isn't possible to change the names of agent states or colors associated with these states. It would be nice if we had full customizability over the agent states listed.

December 17, 2024