The bulk actions feature in the People section only supports adding attributes (e.g. skills, teams). There is no option to remove or delete an attribute in bulk. If a skill or team assignment needs to be removed from a group of agents, it has to be done one by one or via a manual upload.
What's the requested change?
Add a remove/delete option to bulk actions so that attributes can be removed from multiple agents at once, mirroring the existing ability to add them in bulk.
Created by Ben Faulkner
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