Breaks optimisation to target agents based on predetermined or metrics to ensure the same agent does not always end up with the undesired early meal break. I've seen something similar on another WFM tool in the past where we can predefine in what order agents will be selected for auto generated and schedule optimisations: By Alphabetical order A to Z or Z to A or event based on performance metrics meaning agents meaning performance metrics could potentially get their desired breaks or have 1st choice.