Base Event/Layering of Events | Workforce Management

Base Event/Layering of Events

complete

Atomic Crawdad

Currently when updating the base schedule for an agent, one has to update every event. There should be a base in queue event that you layer on other activities (ex. Lunch, 1:1s, etc) so if adjustments have to be made, the base event is still there.

November 29, 2022

Monica Rangel

marked this post as

complete

We are excited to announce the launch of layers for scheduling! This keeps productive time more stable, reducing the need for manual editing when meetings and breaks move around or time off plans change.

Reach out to your customer success manager or support for more details. See our help center article here: https://support.assembled.com/hc/en-us/articles/35884902524557-Layers

Luke Andrews

marked this post as

in progress

Luke Andrews

marked this post as

under review