Allow multiple people to be selected / pinned in scheduling view on Staffing Timeline
F
Flame Porcupine
There doesn't seem to be a way to pull up two specific people in the scheduling view at the same time manually without using filters.
If I search for one person, that's all I can see. Sometimes I need to schedule the same meeting or event for two or more people but have to open their schedules in multiple windows to compare them, if they aren't related by a skill or queue (which usually brings in way too many people).
The button for adding another person is right there, but it only allows you to add a new person from scratch, which I think, should be reserved for the People page.
Why not let this button allow you to manually filter multiple people in this view? Or add a little plus button next to the people search to add another person?
Olivia Teich
Merged in a post:
Ability to pin agents on Staffing Timeline
G
Granite Crab
Sometimes WFM needs to make edits to a subset of agents that don't necessarily fall on the same site/team/queue etc. While it is possible to add an event to multiple agents' schedules at once, we want to be able to view the agents' schedules while making the edit, in case additional edits need to be made as a result of this event change.
P
Previous Squid
Commenting here to hopefully bump this back up, it would be great to have a checkmark on the side much like on the People page. For example, I'd like to be able to select 5 people from one queue, change my filter to another queue, grab 5 more, and then just view all 10 together.
Luke Andrews
Merged in a post:
Staffing Timeline Agent View
Q
Quinacridone magenta Hare
When typing in a specific name in the "Search all agents" bar it will only let you populate one name at a time. Would there be an enhancement to let us view multiple agents this way. So if I type in one name it does not disappear from view when deleted it will stay and let us compile a list of specialists and there would be a "button" to clear names out of view once we no longer need to see. Like the screen shot attached. Showing agents on different schedules and in different specialization
M
Monica Rangel
Merged in a post:
Ability to multi-select agents on Staffing Timeline
Z
Zinc white Roadrunner
Allow the ability to view more than one agent at a time when manually typing in an agent's name on the staffing timeline. The use case for this would be assigning a "random" group of agents a meeting at a time that works for their schedule. Currently, we can't see a "random" assortment of agents together at once.
S
Silky Salmon
Or even being able to select specific agents in the staffing view similar to Aspect.