Allow admins to delete, deactivate, or hide agent states
complete
S
Superb Koi
Agent states created via the customer's contact data integration cannot currently be deleted, deactivated, or hidden once they are synced into Assembled. This creates long-term clutter and reporting noise when teams create temporary or test agent statuses.
Proposed Solution
Provide admins with one or more of the following options:
- Delete agent states that are no longer needed
- Deactivate or archive agent states so they no longer appear in the UI or mappings
M
Monica Rangel
updated the status to
complete
You can now inactivate agent states, so that they do not appear across the UI. You can always reactivate them in the Agent States page later. If Assembled receives that agent state from your contact platform, that will automatically reactivate the state. Reach out to Support or your customer success manager with any additional questions.
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