all messages (meaning public + internal comments), number of all messages per scheduled productive hour), total time spent in certain platform integration
I
Inkwell Peafowl
+1 at needing to have internal comments available in one metric or another.
S
Selected Lamprey
This would be an excellent feature to have.
T
Tyrian purple Mole
Yes, we need this feature ASAP!
V
Verdigris green Panda
We also need this for Zendesk to track comments per hour, broken down by internal and public comment
C
Citrine Whippet
It would be fantastic if I could start using this feature by the end of the year!