Aggregate reports of Agent Scorecard metrics
C
Coral Stingray
As a manager I absolutely love the Agent Activity report and how it breaks up activity based on agents' activity (i.e. online in zendesk in a ticket, online in zendesk not in a ticket, offline etc.). It would be really useful to have some aggregate view of all those diff states somewhere so that I could have a quick and easy view of how much time in total agents spend in each state.
R
Running Canid
Merged in a post:
Show Stacked Agent Scorecards per team
S
Salmon Pony
Having a view of all employees on a team and their "live" adherence with a similar graphic as on the scorecard would save a ton of time.
S
Salmon Pony
alternatively, having an all encompassing view on the realtime dashboard regarding adherence. If the scorecard says they are currently in adherence, then I also want to see a realtime dashboard that indicates the same without having to view the agent's scorecard or decipher between multiple channels at once.
E
Emerald Antlion
Yes can we please have this aggregate feature ASAP. Would be a game changer
C
Coral Stingray
Merged in a post:
See multiple agents when looking at the agent activity report
Y
Yacht club Alpaca
is it possible to see multiple agent's activity reports at once or only 1 at a time? ex. is it possible to see everyone on a supervisor team's agent activity report at once?