Hi, it makes sense to me that agents see their colleagues' schedules in the staffing page, but not so much sense that they see the chart & metrics there. It creates more confusion than helps. I know we can deactivate the staffing from the role configuration but then they'd lose the whole team schedule.
Any option to have a middle solution, something like adding a new config to the role where we can select what they can see, or cannot?
Thanks in advance.