Adherence reporting on an interval level
M
Monica Rangel
Merged in a post:
Adherence by the hour
Talal Naboulsi
Split up aggregate adherence by the hour in the Agent Performance Report. That'll allow more granular tracking of adherence.
I
Inkwell Peafowl
To add to this, we would want it with all of the same criteria that is available in the Forecast v actual reporting