Addition of "Inbox when Message Sent" Ticket Property in Queue configuration (Gladly)
R
Ready Raccoon
Our conversations often move to different inboxes in Gladly. For example, most emails start in Default - Email inbox but immediately reroute to another inbox based on keyword routing. They may continue to reroute to other inboxes based on customer replies. Without the "Inbox when Message Sent" feature, we will not see total accuracy for data assigned to our queues in Assembled.
W
Western Centipede
We would love the ability to forecast specific queues, but as Ready Raccoon stated, all of our data is being captured at the Channel level and doesn't funnel into our queues!