Add functionality to hide agents that are not in Assembled but logged into Zendesk on the Realtime dashboard
complete
T
Tropical Swan
There might be cases where a smaller operations team uses Assembled compared to the organisation, and that would result in the realtime dashboard showing "Please connect agent profile" under the agent statuses. It would be good if we could hide those agents that aren't in Assembled (probably via a togglable checkbox), so that it's not too confusing for managers/team leads.
David Patou
complete
This is now complete with our updated realtime people analysis page!