Add CSAT to Team Performance | Workforce Management

Add CSAT to Team Performance

complete

Acid green Stork

To contextualize solve/hour, would be helpful to see CSAT next to other metrics for agents.

David Patou

marked this post as

complete

Monica Rangel

Merged in a post:

Report on customer satisfaction (CSAT) in the agent performance report

Keen Flyingfish

Report on CSAT on an agent basis.

October 30, 2023