Ability to "Sort Agents" by Skills | Workforce Management

Ability to "Sort Agents" by Skills

complete

Kayla Kim

Enable the ability to select "Skills" under the custom sort options in Templates and Staffing Timeline

Monica Rangel

marked this post as

complete

You can now sort agents by skill on both the Staffing Timeline and in Templates! This works similarly to sorting by channels, queues etc.

Please reach out to your customer success manager or Support with any questions!

Monica Rangel

marked this post as

in progress

You can now sort by skill on the Staffing Timeline! This works similarly to sorting by channels, queues etc.

Please reach out to your customer success manager or Support with any questions!