Ability to "Sort Agents" by Skills
complete
M
Monica Rangel
updated the status to
complete
You can now sort agents by skill on both the Staffing Timeline and in Templates! This works similarly to sorting by channels, queues etc.
Please reach out to your customer success manager or Support with any questions!
M
Monica Rangel
updated the status to
in progress
You can now sort by skill on the Staffing Timeline! This works similarly to sorting by channels, queues etc.
Please reach out to your customer success manager or Support with any questions!