Ability to set hierarchy for 'Team' filter for ease of viewing when agent has multiple teams, | Workforce Management

Ability to set hierarchy for 'Team' filter for ease of viewing when agent has multiple teams,

Venetian yellow Minnow

Right now, on the People Page and the Staffing Timeline, teams are listed next to an agent's name in alphabetical order. It would be more clear if the list was in order of hierarchy; from direct manager, to manager +, manager ++, manager +++.

Created by Monica Rangel

June 26, 2024

Monica Rangel

Merged in a post:

Have the ability to showcase which team is next to a support agent's name

Ryan Pisuena

A user/manager/admin should have the ability to showcase which team is next to their or someone's name on the Staffing Timeline

March 25, 2025