Ability to see Amazon connect's state "On hold" | Assembled Workforce Management

Ability to see Amazon connect's state "On hold"

complete

Resulting Jay

Currently, we don't have a way to show agents when they are in the on hold state. It would be nice to add this state.

Oyster Shrimp

How was this resolved and what do we need to do to enable it in our Assembled? Please advise.

Monica Rangel

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complete