Ability to hide tiles for New/Open/On Hold/Pending calls in Realtime Overview | Workforce Management

Ability to hide tiles for New/Open/On Hold/Pending calls in Realtime Overview

complete

Monica Rangel

Since Talkdesk only provides data on finished calls, these tiles will always show zeroes. We'd like the ability to hide these tiles since they can be confusing and distracting.

June 14, 2023

Luke Andrews

marked this post as

complete

We've shipped a new version of the realtime overview — you can now customize exactly what metrics you want to see for each channel, both for your company, and for yourself on the new personal view.

Monica Rangel

marked this post as

in progress