Ability to Filter Multiple Agents by Name in Staffing Timeline
N
Nikki Gordon
Right now, the staffing timeline only supports searching for a single agent by name. It would be super helpful to have the ability to filter for multiple agents by name at once.
There are many scenarios where a client team needs to focus on a specific subset of agents across different teams or groups, and the existing filters don't always allow for that level of granularity.
A multi-agent name filter would streamline workflows and improve usability for team leads and workforce planners.
M
Monica Rangel
Merged in a post:
Add function to view multiple specific agents at once on the Staffing Timeline
U
Unexpected Fish
Add the function to view multiple agents at once on the Staffing Time Line using the search field. When clicking on Search, it only allows only the selection of 1 agent. It would be great to be able to select several agents at once to make updates and screenshot scheduled training time, etc. If the whole list of agents was visible when you click on search, you could select only the agents that you want to view.
M
Monica Rangel
Merged in a post:
Quick Search Multiple Agents - Staffing Timeline
F
Fun Emu
The ability to use the search bar to quick search more than 1 agent.
For example, quick search 'Jessica' and also quick search 'Bob' and view both their schedules as opposed to having to add other filters (e.g. channel, queue, team, site).