It would be great if we could exclude specific dates from trend and performance analytics in order to improve the accuracy of averages.
Currently, holidays or one-off anomalies (e.g. Memorial Day closures) can significantly skew metrics like contact volume trends and adherence averages. While forecast models support outlier exclusions, there is no equivalent functionality for actuals or historical reporting.
This leads to incorrect conclusions (e.g. Monday appearing as the lowest-volume day) and forces manual workarounds outside of Assembled. We’d benefit from the ability to remove or flag specific dates for exclusion from calculations in analytics views.
Created by Shelton Wirth
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