Ability to customize the zendesk app notification to be bigger and to post at a specific time before an even starts.
K
Keen Flyingfish
Also, the zendesk app that we are using for Assembled, any way to configure the pop ups? I know we talked about being able to adjust the time(5 min before events). Can we configure the size and position of the pop ups? Personally, I would like a more prominent pop up, the one we have currently is easy to miss
Olivia Teich
Merged in a post:
Schedule change notifications feedback
P
Pink Unicorn
- Currently Assembled notifications are silent and don’t “pop” with a banner or tab flash making them easy to miss. Ideally, we would like a sound pop with a top right corner notification banner that stays on screen until acknowledge (with a click of OK or sorts) and make the tab it’s open on flash. This would ensure the agent can hear it come in if they don’t see it flash on the screen, and see the tab flash if they’re looking at a different tab in their browser window, and it stays ok screen only until they confirm to acknowledge so it won’t get lost staying on screen all the time and won’t clear until the agent makes an action of clicking on it.
- more specificity in notifications: currently the notification says something like "your schedule has changed! Please check the assembled app". It would be much more useful if it said what activity was changed on their schedule and to what time. EX: Your break time has changed to 2:30pm CDT/CST
- reduce notification delay : currently, there is ~15 minute delay from the time on the day schedule change was made to the time the agent received the notification in Assembled. This causes “real time” changes to be delayed by a minimum of 30 minutes in the best case scenario
C
Curly Piranha
+1 for configuring the position of the pop-ups! Ideally they could be moved to a different area of the screen, avoiding the same area as Zendesk status changes
O
Oyster Tyrannosaurus
It would also be great to have the ability to determine what events would be getting notifications for. And while we would like to customize these notifications, it would be good to allow us to close or hide these notifications so we can click behind it.
S
Silver Prawn
+1! We'd love to be able to customize the time the notification triggers. Right now, it seems to show up 2 minutes before the start of an event — the way our team operates, it's much more applicable to have the notification 5 minutes before the start of an event.
It would also be great if we could have notifications for when shifts end, similarly 5 minutes before the event ends.