Ability to configure the Manager role to edit only the “Assign” section of Scheduling rules, with no access to other sections.
C
Calm Wildfowl
Ability to configure the Manager role to edit only the “Assign” section of Scheduling rules, with no access to other sections. This would enable large customers to leverage BPO schedulers to manage scheduling rules as they change, while having confidence no other accidental incorrect changes would be made - only agent assignments.