Visibility into knowledge article usage by the Assembled AI Agent
Lesley Ong
When the Assembled AI agent references knowledge base articles to respond to contacts, we currently have no way to see which articles are being used most frequently or at all. This makes it difficult to prioritize knowledge base maintenance and identify gaps or outdated content.
Platforms like Guru provide visibility into article usage when their AI agent is accessed via API, surfacing a ranked list of most-referenced cards.
The Assembled AI agent integrates directly with knowledge sources (rather than through a third-party AI agent), which means this usage data is not currently surfaced
Request: A reporting view or export showing which knowledge articles are being referenced by the Assembled AI agent, ideally ranked by frequency.