Add country-based default language override (ignore device language)
Maria Fernanda Granada
Assembled's AI chat bot currently determines response language based on the device language passed at the start of a conversation. This creates edge cases where users in Spanish-speaking countries (or Brazil) receive responses in an unexpected language, such as Italian or Chinese, simply because their device is set to a non-local language.
For example:
- A user in a Spanish-speaking country has their phone - set to Italian, the bot responds entirely in Italian, even though the customer is communicating in Spanish.
- A user in Brazil has their device set to Chinese, and the bot responds in Chinese instead of Portuguese.
Ask: Add a per-bot/platform configuration option to set a country-based default language that overrides the device language.