Multi-select filters in all reports
M
Mango Coral
In addition to the submitted feedback to select multiple channels in FvA (https://assembled.canny.io/workforce-improvements/p/adding-multiple-channels-in-fva), it would be nice for this capability to exist in all reports.
Use case: I'd like to automate a scheduled export of Team Performance, based on specific metrics, to Google Sheets, which is connected to Power BI and transformed to meet my customized display of average unique cases solved per scheduled hour for each support team (instead of each support agent). Running multiple exports for Email, Phone, and Chat creates 27 separate exports. This enhancement would reduce this to 9 Google Sheets.
G
Geographical Gull
I agree to this, specifically in the Schedule Analytics report. Having the filter to be able to stay within the dashboard so we can look at these reports as if the pivot tables instead of sending it to google sheets at all for us. :)