Description:

requesting the addition of a feature that allows for the generation of a cumulative productive adherence report for all team members across all channels. Currently, the team performance report breaks down adherence by individual channels and does not provide a cumulative view. To get the desired data, I must run separate reports for each agent via their individual scorecards, which is impractical for teams with a large number of members.

Current Functionality:

Team performance reports break down productive adherence by channel.

Individual agent scorecards provide the cumulative adherence data, but these must be run separately for each agent.

Requested Feature:

A cumulative productive adherence report that combines data across all channels for each team member in a single report.