Forecasted vs Actual Report Average - Have interaction-based calculations be calculated by taking in the total number of chats in the calculation instead of taking in the aggregation by time period
K
Kelly Bishop
The calculations for averages for certain metrics in the Forecasted vs Actual Report is calculated by taking in the aggregation of numbers by hour (ex average handle time by hour) instead of taking each chat/phone call/email individually and taking the average from the entire period.